blindsonly.co.uk
 
 
   
               
 
Frequently Asked Questions

  • How secure is your online payment facility?

  • How long is it until my blinds are delivered?

  • Do I have to pay over the internet?

  • What happens if my blinds are damaged in transit?

  • What do you do if I measure my windows incorrectly?

  • Do blindsonly come out and measure my windows for me?

  • Can blinds4home install my blinds?

  • What hours can I call customer service?

  • How do I know what day my blinds are going to be delivered?

  • What is your refund and return policy?

  • How accurate are your blind colours on my monitor?

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    Service Advisor
    		  
     
    0116 276 3863  
     
       
    		 
       
     
    BASKET 
     
     
       
    		 
    How secure is your online payment facility?
    Your online credit card transactions with onlyblinds are protected via 128-bit SSL encryption. Your credit card details are collected directly by the PayPal payment gateway; we do not collect or store any credit card information. Please look for the padlock icon (displayed on the bottom or top of your web browser on the PayPal pages) as an assurance that your credit card details are protected.

    How long is it until my blinds are delivered?
    Generally your blinds will be delivered within approximately five working days.
       
    After I order my blinds can I make any changes?
    Yes you can, but you must call us within 8 hours of placing your order. After that we cannot make any changes because your blinds would have started production.

      Do I have to pay over the internet?
    No you don’t have to pay over the internet. You can send a cheque please call for more details 0116 276 3863

    What happens if my blinds are damaged in transit?
    If your blind is visibly damaged upon delivery, please refuse delivery and your blinds will be returned to blindsonly. We will immediately repair or replace you blinds and send them back to you. You must inspect your delivery and report any damage to your blinds immediately. After this time blinds4home cannot be held responsible for the damaged item or the replacement cost.

    What do you do if I have measured my windows incorrectly?
    Call us on 01162 763 863 and we may be able to offer a solution to your problem. If we cant, blindsonly will remake your blind at a greatly reduced rate. We do not what to profit from your misfortune.

       
    Do blindsonly blinds come out and measure my windows for me?
    We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 01162 763 863 or e-mail a photo of your window to us with a brief description. blinds4home are always here to help you.
       
     
    What hours can I call customer service?
    Customer service is open from 10am to 5pm Monday to Friday. Of coarse you can e-mail us at anytime for a prompt response.

    How do I know what day my blinds are going to be delivered?
    Once your blinds have been manufactured blindsonly will call you to arrange a suitable delivery day or drop of point.

    What is your refund and return policy?
    blindsonly are custom made to your exact specifications, thus they are not suitable for resale or restocking. Please be sure that you check all details thoroughly before finalising your order.

    blindsonly offers a Three year year back to base warranty we want you to be happy with your order, let us know any faults with your blind and we'll make it right for you. We know that your window coverings can be a significant investment.
       
    How accurate are your blind colours on my monitor?
    Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Natural timber will also vary in colour because of its natural grain. Western Red Cedar is graded ‘light', 'medium' and 'dark’ please expect variation within these grading and within the blind itself. There is no way we can deliver a timber blind to an exact colour. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.